Welcome to Chic Apparel Store’s FAQ page! We’ve compiled answers to your most common questions about our fashion-forward collections, shipping policies, and more. Can’t find what you’re looking for? Our style experts are always happy to help at [email protected].

About Our Store

What kind of products does Chic Apparel Store specialize in?
We’re your destination for chic, comfortable fashion with a focus on:
  • Premium denim (like our signature AE77 line)
  • Trend-forward activewear sets
  • Adaptive clothing for inclusive sizing
  • Intimate apparel including balconette and adaptive bras
  • Stylish accessories from belts to beauty essentials
Every piece is hand-checked at our Essex studio for quality you can feel.
Who is the typical Chic Apparel Store customer?
Our fashion lovers are:
  • Style-conscious individuals who value both trends and comfort
  • Active women needing performance-ready yet stylish wear
  • Those seeking inclusive sizing options
  • International shoppers looking for premium US fashion
  • Customers who appreciate sustainable packaging with their purchases

Shipping & Delivery

Where do you ship?
We ship globally to fashion lovers everywhere!* Our packages jet from our Essex studio to your doorstep via premium carriers.
*Currently excluding some Asian countries and remote regions
What are my shipping options?
We offer two tailored options:
  1. Express Shipping ($12.95): Perfect for urgent needs (like that special event!). DHL/FedEx delivers in 10-15 business days after our 1-2 day processing.
  2. Free Standard Shipping: Unlocks at $50+ via EMS (15-25 business days after processing). Pro tip: Combine orders with friends to reach the threshold!
How can I track my order?
The moment your Activewear or AE dresses ship, you’ll receive a tracking number to follow your fashion journey every step of the way. If your package takes an unexpected detour, our customer care team ([email protected]) will help redirect it to you.

Returns & Exchanges

What’s your return policy?
We offer 15-day returns from delivery date because we understand that sometimes the fit isn’t quite right. Just keep items (especially Belts & Bags) unworn with tags attached, and we’ll make it right.
Do you offer free returns?
Yes! We particularly recommend this for items where fit is crucial:
  • Balconette Bras
  • Adaptive Bras
  • Activewear sets
  • AE77 Premium denim
Our Fashion Stylists suggest ordering multiple sizes if you’re between sizes – return what doesn’t fit at no cost to you.

Payments & Security

What payment methods do you accept?
We offer flexible options to match your shopping style:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed for your peace of mind.
Is my payment information secure?
Absolutely! We use industry-standard encryption for all transactions. Your style choices should be exciting, not worrying.

Product Care

How should I care for my Adaptive Clothing items?
Our Adaptive Collection is designed for easy care while maintaining its comfort:
  • Machine wash cold with similar colors
  • Line dry or tumble dry low
  • Iron on low heat if needed
  • Avoid bleach to preserve the special adaptive features
What makes AE77 Premium denim special?
Our signature AE77 line features:
  • Buttery-soft premium denim that molds to your shape
  • Reinforced stitching for lasting wear
  • ’90s-inspired cuts with modern comfort
  • Color-lock technology to prevent fading
Wash inside out in cold water to maintain that just-purchased look.

Contact Information

How can I reach customer service?
Our style experts are available at [email protected] to help with:
  • Order inquiries
  • Size consultations
  • Return assistance
  • Style advice

Physical address: 4136 Ashwood Drive, Essex, US 51638

Style Tip: Bookmark this page while you browse chicapparelstore.com – that way you can shop confidently knowing all your questions are answered!