At Chic Apparel Store, we want you to love every AE77 Premium top, adaptive clothing piece, and fashion accessory as much as we do. If you’re not completely satisfied with your purchase, our hassle-free returns process ensures your style satisfaction is always our priority.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn, unwashed, and in original condition
  • With all tags and packaging intact
  • Accompanied by the original receipt or order confirmation

Style Note: For hygiene reasons, we cannot accept returns on bath & body products, beauty items, or intimate apparel (including adaptive bras, balconette bras, and bikini bottoms) unless they arrive damaged or defective.

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

  1. Submit Your Request: Email us at [email protected] with the subject line “Return/Exchange Request” and include:
    • Your order number
    • The item(s) you wish to return/exchange
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Receive Instructions: We’ll email you within 24 hours with return authorization and shipping instructions.
  3. Ship Your Items: Package your items securely and ship to our returns center at:
    Chic Apparel Store Returns
    4136 Ashwood Drive
    Essex, US 51638
  4. Processing: Once received, we’ll process your return within 3 business days.

Refund Information

Refunds will be issued to your original payment method within 5-7 business days after we receive and inspect your return. Please note:

  • Original shipping fees are non-refundable
  • For exchanges, we’ll cover standard shipping costs for the replacement item
  • International returns may take longer for funds to appear in your account

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Exchange Policy

Prefer a different size or color of our premium activewear or accessories? Exchanges are subject to availability. If your desired item is out of stock, we’ll issue a refund or store credit.

Damaged or Defective Items

If your AE77 Premium tops or adaptive clothing arrive damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedited replacement.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:

Dear Chic Apparel Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange:
[Product Name, Size, Color]

Reason for return/exchange:
[Please specify]

Preferred resolution:
[Refund to original payment method / Exchange for (specify preferred item)]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Final Style Assurance

Just as we carefully inspect every belt, bag, and beauty accessory before it leaves our facility, we handle your returns with the same attention to detail. Your satisfaction is the perfect complement to our premium collections.

For any questions about our returns policy, contact us at [email protected].