At Chic Apparel Store, we’re committed to delivering premium fashion pieces – from our signature AE77 Premium Tops to adaptive clothing collections – right to your doorstep with care and efficiency. Our shipping and returns policies are designed with your complete satisfaction in mind.

Shipping Information

Order Processing

We carefully handpick and inspect every item (including our premium activewear, accessories, and intimate apparel) before shipping. Please allow 1-2 business days for order processing.

Shipping Options

We offer two convenient shipping methods to suit your needs:

Standard Shipping ($12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
  • Includes tracking and insurance

Free Shipping (Orders over $50):

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipping
  • Available for most international destinations (excluding some Asian and remote regions)

Note: Delivery times may vary during peak seasons or due to customs processing. We recommend ordering early for special occasions.

International Shipping

We ship worldwide (excluding certain Asian countries and remote regions). Customers are responsible for any customs fees or import taxes, which vary by country.

Returns & Exchanges

We want you to love every fashion find from Chic Apparel Store as much as we do. If you’re not completely satisfied, our hassle-free return process ensures your style satisfaction.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To qualify for a return or exchange:

  • Items must be unworn, unwashed, and in original condition
  • All tags and original packaging must be intact
  • Original receipt or order confirmation must be included

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Bath & Body products
  • Beauty items and beauty accessories
  • Intimate apparel (including adaptive bras, balconette bras, and bikini bottoms)

Exceptions are made only for damaged or defective items.

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

  1. Submit Your Request: Email us at [email protected] with:
    • Subject line: “Return/Exchange Request”
    • Your order number
    • Item(s) you wish to return/exchange
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Receive Instructions: We’ll email you return authorization and shipping instructions within 24 hours.
  3. Ship Your Items: Package items securely and ship to:
    Chic Apparel Store Returns
    4136 Ashwood Drive
    Essex, US 51638
  4. Processing: We’ll process your return within 3 business days of receipt.

Refund Information

Refunds will be issued to your original payment method within 5-7 business days after we receive and inspect your return. Please note:

  • Original shipping fees are non-refundable
  • For exchanges, we’ll cover standard shipping costs for the replacement item
  • International returns may take longer for funds to appear in your account

Exchange Policy

Want a different size or color of our premium activewear or accessories? Exchanges are subject to availability. If your desired item is out of stock, we’ll issue a refund or store credit.

Damaged or Defective Items

If your AE77 Premium tops or adaptive clothing arrive damaged, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and expedited replacement.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Chic Apparel Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange: [Product Name, Size, Color]
Reason for return/exchange: [Please specify]
Preferred resolution: [Refund to original payment method / Exchange for (specify preferred item)]

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Final Assurance

Just as we carefully inspect every belt, bag, and beauty accessory before it leaves our facility, we handle your returns with the same attention to detail. Your satisfaction is the perfect complement to our premium collections.

For any questions about our shipping or returns policy, contact us at [email protected].